Early Monday morning on March 30, 2015 around 5:00 a.m. ET JetBlue suffered an hour long “system wide IT outage.” The IT outage was under control by 6:15 a.m. but the damage had already been done, lines had already wrapped around JetBlue terminals, according to MyFoxBostion.com. The outage caused numerous delays all across the country. According to USAToday.com the outage made it so that travelers were not able to print out boarding passes or check their bags. JetBlue’s check-in agents had to manually fill out boarding passes. JetBlue also told USAToday.com:
“JetBlue experienced an IT network issue early this morning that caused delays in the system. The issue was resolved at approximately 6:15 a.m. ET, and systems are back online. We are working to resume normal operations now, but customers may experience some delays throughout the day. We apologize for any inconvenience and encourage customers to check their flight status at jetblue.com.”
MyFoxBoston.com reported that witnesses at Logan Airport claimed, “No one was going anywhere and the scene was ‘crazy.’” While no flights were cancelled most were delayed, the earlier flights were delayed almost 60-90 minutes while later flights were delayed by far less time, reported HuffingtonPost.com.
Before JetBlue was able to address the situation travelers in Boston, Florida and Washington, D.C. had already gotten onto their social sites to begin their venting. Twitter user under the name of KC Atwood had posted a picture of a very long security line with the caption, “Security line at JFK @jetblue. Still want to charge me for missing my flight? #JetBlue.”
Other users such as Charlie Field praised JetBlue saying, “Systems down but employees are keeping people calm and informed.”